Refund Policy

Your purchase of brocaller Revised January 1 , 2016

Your purchase of brocaller application is regulated by this policy. Please read it carefully before completing your order as it determines your rights with regard to your purchases, including essential restrictions and exclusions. By placing an order you agree that your order is governed by this policy.

General Revised January 1 , 2016

In case you have technical issues with the application which can not be fixed by brocaller support team, you may be eligible for a full refund in accordance with Refund Conditions outlined below. However, we are convinced that most of claims for refund can be avoided if you accept professional help from our Customer Support Center.

Refund Conditions Revised January 1 , 2016

Subject to this Refund Policy conditions, you may be eligible to receive a full refund within 10 days following the day of your purchase as long as refund reasons do not contradict the Refund Policy conditions outlined below.

1- No refund will be issued after 10 days have elapsed since the purchase date.
2- The claim for refund may apply only to the primary (first) brocaller subscription.
3- Your money may be refunded only once. If you buy another brocaller subscription at a later time, it will not be subject to a refund request.
4- No refund will be issued in cases where customer refuses to re-install brocaller application.
5- The customer does not follow the installation guidelines of our customer support team.
6- The customer does not accept technical assistance.
7- The customer intended to use brocaller on more than one device after buying one subscription plan.
8- Personal reasons ("I've changed my mind", "I've made a purchase by mistake", "Software was not used", etc.).
9- The monitored phone does not have Internet access (no money left on the target phone account, temporary service interruption, roaming-related problem, etc.).
10- The carrier is changed by a monitored phone user which leads to the loss of Internet connectivity and consequently improper functioning of Brocaller app.
11- Subscription Prolongation : Non-refundable.

EXCLUSIONS FROM WARRANTY : : this limited warranty does not cover problems caused by your acts (or failures to act), the acts of others, or events beyond Application Provider's reasonable control.

Refund Procedure Revised January 1 , 2016

To request a refund: go to your account and Click on the "Refund" button Fill request a refund form
You are required to send your refund request from your brocaller account. We do not accept refund requests made via Live Chat or by phone. Usually the refund decision is made within one to two business days. In case of the refund issuance please note that refunded amount will be less than paid amount by 9% due to fees charged by banks and payment processing companies per transaction.

Chargeback related Revised January 1 , 2016

In the event of a chargeback by a credit card company (or similar action by another payment provider allowed by us) in connection with your payment of fees for any service(s), you agree that we may suspend access to any and all accounts you have with us. Account's reactivation is processed at our discretion and only after our receipt of the unpaid fee(s). Charges for the service(s) which use our credit card payment processor will be identified on your credit card statement as "avangate*brocaller application" or "FS* www.brocaller.com" or "paypro-charge.com" or "PayPro* brocaller product". Fees, incurred as the result of chargebacks or other payment disputes brought by you, your bank, or a Payment Method processor, and disputes that require accounting or legal services are covered by you. Our reinstatement fee currently set at $25 (US Dollars).